Friday, November 11, 2011

Warranty Plans

When you make a purchase from one of the big chain stores selling electronics and appliances immediately after your purchase comes a question do you want to purchase a warranty?

Before you agreed to this there are some questions you should ask the salesman. Because they will tell you not to worry when you purchase a warranty it covers everything including a replacement but this is not necessarily true.

The first question you should ask is the warranty from your company or outsourced to a separate warranty company. In many cases the warranty you purchase is not from the store but from a separate company entirely. It has been my experience that if something does go wrong you will first have to deal with the warranty company and not the store. For example if you have purchased a flatscreen TV from one of the big box stores and something goes wrong it is a mistake to think that you will be able to just return it and get a new one. In most cases the warranty company will try to repair it. If this is too costly for them they will recommend a replacement but this will only be done after a repair person has visited your house to see what the problem was. Then and only then will the warranty company replace the product upon the say so of the repair man. In most cases it is easier and less expensive for them to replace it than repair it. In the meantime while all this is going on you will not have the use of your product which is very frustrating. So when purchasing a warranty the sure to really find out who is backing up the product the company or a separate warranty company.

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