Sunday, September 18, 2011

The Servers in the Buffet

My wife and I were having a breakfast in the buffet at the Beau Rivage Hotel here in Biloxi, Mississippi. I was observing some of the employees and half of them were friendly and others were not. My wife told me that it feels funny because when she was working in the casino a year ago, she was complaining about the customer's behavior. Now that she is a customer, still she complains but, it is about the employee's unsatisfactory services.

Anyway, in the buffet area, we saw a young man asking questions to the servers. He had a pen and for every answer he got, he jots it down. We thought it was employee surveys because the servers were very cooperative. It was a quick Q & A because he was holding a type written document. Probably, the task of the survey is to know the employees satisfaction on their salary and provides rating to their manager's performance. These are common inquiries from the management to know what directions they are heading to. Usually, surveys can be answered by letters or numbers and each response represents a corresponding answer. After gathering the data, they can assess the result and then, provides the possible solution to make it better.

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